C.12
Aston Martin Assistance
11. Lockout / lost keys: Whilst we will always try to provide
assistance by the most practical method, should you be
unable to gain entry to your Vehicle, modern security
systems make it extremely difficult for this to be done should
spare keys not be available. If a forced entry is required, you
will be asked to sign a declaration stating that you have
given permission for this to take place and that any costs for
resultant damage will be your sole responsibility.
12. Aston Martin Emergency Assistance shall not be required to
provide services in the following circumstances:
12.1 In respect of eligible Vehicles situated on private
property (for example garage premises) unless you can
establish to the reasonable satisfaction of Aston Martin
Emergency Assistance that permission has been given by
the relevant owner or occupier.
12.2 Vehicle servicing or re-assembly where this is required
as a result of neglect or unsuccessful work on the
Vehicle other than on the part of the Service Provider or
its agents.
12.3 The recovery of any Vehicles bearing trade plates or
which Aston Martin Emergency Assistance has reason to
believe have just been imported or purchased at
auction.
12.4 The transportation of immobilised Vehicles where Aston
Martin Emergency Assistance considers this to be part of
a commercial activity.
12.5 Assistance for Vehicles broken down as a result of taking
part in any 'Motor Sport Event', including, without
limitation, motor racing, rallying, speed or duration tests
or practice thereof, trials or time-trials, auto test (other
than auto tests performed by the Client using
roadworthy, road legal cars on public roads), but
excluding 'Concours d'elegance' events, track test days
for road-legal Vehicles or rallies held exclusively on
open public roads where participants are required to
comply with the normal rules of the road (save for Aston
Martin organised and controlled track day events).
12.6 Where the police, highways agency and / or other
emergency service require that your Vehicle be
recovered by a third party.
12.7 Where your entitlement to Aston Martin Emergency
Assistance lapses or if your Vehicle is no longer
considered eligible for Aston Martin Roadside
Assistance, the Service Provider may charge you directly
for the Services provided. Any such charges will be
charged on a 'pay for use' basis and will constitute a
direct contract between you and the Service Provider. If
it is determined that Aston Martin is at fault for the
Vehicle not being recorded as an eligible Vehicle, then
Aston Martin shall pay the relevant charges.
12.8 Assistance for routine maintenance and running repairs
of the Vehicle such as fixing faulty radios and heated
rear windows.
MY63-19A321-AA.book Page 12 Monday, June 22, 2020 10:37 AM